Removals Harrow Terms and Conditions
These Terms and Conditions set out the basis on which Removals Harrow provides removal, relocation, packing, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Removals Harrow, we, us or our means the removal service provider operating under the trading name Removals Harrow.
1.2 Client, you or your means the person or organisation who requests or uses our services.
1.3 Services means removal, relocation, transport, packing, unpacking, loading, unloading, storage, and any related services we agree to provide.
1.4 Goods means all items handled, packed, transported, stored, or otherwise dealt with by us in the course of providing the Services.
1.5 Service area means the general area in which we regularly operate, including Harrow and surrounding locations, together with any additional locations we agree to serve by prior arrangement.
2. Scope of Services
2.1 We provide domestic and commercial removal and related services, which may include packing, loading, transportation, unloading, and where agreed, storage or disposal of certain items.
2.2 The exact scope of the Services will be as set out in the written quotation and any subsequent written amendments agreed between you and us.
2.3 We reserve the right to decline to carry out any work that, in our reasonable opinion, would pose a risk to health and safety, breach applicable laws or regulations, or require specialist equipment or licensing that we do not possess.
3. Booking Process
3.1 You may request a quotation for our Services by providing details of the property locations, access conditions, approximate inventory of Goods, preferred dates, and any special requirements such as packing services or dismantling and reassembly.
3.2 Quotations are based on the information you provide. It is your responsibility to ensure that all information is accurate and complete. If the information proves to be inaccurate or incomplete, we may adjust the price and, if necessary, the timing of the Services.
3.3 A booking is only confirmed when you have accepted our quotation and we have acknowledged your acceptance. Acceptance may be in writing or via any other method we reasonably specify.
3.4 We may require a deposit or prepayment to secure your booking. If a deposit or prepayment is required, we will inform you of the applicable amount and due date at the time of booking.
3.5 We aim to accommodate bookings within our service area on your preferred dates, but all dates and times are subject to availability. We do not guarantee specific arrival or completion times unless expressly agreed in writing as part of the quotation.
4. Access and Client Obligations
4.1 You must ensure that there is suitable access to both the collection and delivery addresses, including vehicle access, parking space, and any necessary permits. You are responsible for obtaining any parking permissions or permits and for paying any associated fees.
4.2 If our vehicles or staff are delayed or prevented from carrying out the Services due to a lack of access, parking restrictions, or other circumstances within your control, we may charge for waiting time, additional labour, or any rescheduling that proves necessary.
4.3 You must be present, or represented by an authorised person, during collection and delivery to provide instructions, confirm items for removal, and sign any relevant documentation. If you or your representative are absent, we shall proceed based on the agreed inventory and shall not be liable for any items not removed or misplaced due to the lack of supervision.
4.4 You are responsible for ensuring that all Goods are properly prepared for removal, unless we have agreed to provide packing services. This includes emptying drawers and cupboards where appropriate, unplugging appliances, defrosting freezers, disconnecting washing machines, and securing loose parts.
5. Price and Payment Terms
5.1 Prices are normally quoted as either a fixed price for the entire Service or on an hourly rate basis, as confirmed in the quotation. All prices are stated exclusive or inclusive of any applicable taxes as indicated in the quotation.
5.2 We may adjust the price if:
(a) the work differs from the description on which the quotation was based;
(b) access conditions are materially worse than described or reasonably anticipated;
(c) additional Goods or services are added after the quotation is given; or
(d) delays occur that are outside our control but not reasonably predictable at the time of quoting.
5.3 Unless otherwise stated in the quotation, payment is due on or before the day of the move and before unloading at the destination. For commercial clients or larger projects, different payment terms may be agreed in writing.
5.4 We may accept various methods of payment, which will be communicated to you during the booking process or in the quotation. All payments must be made in the currency stated in the quotation.
5.5 If you fail to pay any sum due, we reserve the right to withhold delivery of Goods and to apply late payment charges or interest at a reasonable rate permitted by law until full payment is received.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible. Cancellation fees may apply, depending on the notice given and the nature of the booking.
6.2 Unless otherwise specified in your quotation, the following will generally apply:
(a) If you cancel more than seven days before the scheduled service date, any deposit paid may be refunded or credited at our discretion, less any reasonable administrative costs.
(b) If you cancel between seven days and forty eight hours before the scheduled service date, we may retain part or all of the deposit to cover our administrative and scheduling costs.
(c) If you cancel less than forty eight hours before the scheduled service date, we may charge up to the full quoted price, particularly where we have reserved vehicles and staff specifically for your booking.
6.3 If you wish to reschedule, we will make reasonable efforts to accommodate your new preferred date within our availability. Fees may apply if changes are made at short notice or if rescheduling results in additional costs for us.
6.4 We may cancel or postpone the Services if:
(a) you fail to pay any required deposit or prepayment;
(b) you do not provide accurate information or instructions;
(c) access is unsafe or unlawful; or
(d) circumstances beyond our reasonable control make it impossible or unsafe to proceed.
6.5 In the event that we cancel the Services for reasons within our control, any deposit or prepayment you have made for the affected Services will be refunded. We will not be liable for indirect or consequential losses arising from such cancellation.
7. Client Responsibilities Regarding Goods
7.1 You must declare to us in advance any items of high value, fragile items, or items requiring special handling or insurance arrangements. Failure to do so may affect the level of our liability in the event of loss or damage.
7.2 You must not include in the Goods any items that are illegal, dangerous, explosive, corrosive, toxic, flammable, perishable, or otherwise not permitted by law or by our internal policies. This includes but is not limited to gas cylinders, firearms, ammunition, fireworks, chemicals, and certain batteries.
7.3 We reserve the right to refuse to handle any Goods that we reasonably believe to be unsafe, illegal, or not properly packaged or disclosed.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods while in our custody or control is subject to the limitations set out in this section.
8.2 We are not liable for:
(a) wear and tear, gradual deterioration, or pre-existing damage;
(b) damage to items that are fragile or inherently weak, such as glass, ceramics, and certain furniture, unless they have been professionally packed by us;
(c) damage arising from defective or inadequate packing by you or a third party;
(d) loss of or damage to items of sentimental value, antiques, works of art, or high-value goods not declared to us in advance and specifically agreed in writing;
(e) indirect or consequential loss, including lost profits, lost contracts, or loss of opportunity.
8.3 Our total liability for loss or damage to Goods, whether arising in contract, tort, or otherwise, will not exceed a reasonable amount proportionate to the value of the Goods directly affected, and may be limited further by any specific cap stated in the quotation or any applicable insurance terms.
8.4 You must inspect the Goods promptly on delivery. Any visible loss or damage must be reported to us as soon as reasonably practicable and in any event within a reasonable time after completion of the Services. Failure to notify us within a reasonable period may limit our ability to investigate and may affect any claim.
8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
9. Insurance
9.1 We maintain insurance appropriate to the nature of our business and service area. Details of our standard cover may be provided on request.
9.2 Our insurance may not cover all types or values of Goods. You are strongly advised to arrange your own additional insurance cover for Goods of high value or particular importance, especially where their value exceeds any limitation stated by us.
10. Waste and Disposal Regulations
10.1 Any disposal or clearance of unwanted items carried out by us will be undertaken in accordance with applicable waste management and environmental regulations.
10.2 We are not a general waste carrier for all types of refuse. We will only remove items that we have agreed in advance to take away as part of the Services.
10.3 We may refuse to remove any item that is hazardous, prohibited by law, or requires specialist handling or treatment that we are not authorised to provide.
10.4 Where we agree to dispose of certain items, you confirm that you have the legal right to dispose of them and that their removal does not infringe the rights of any third party.
10.5 Additional charges may apply for the disposal of certain items, especially bulky, heavy, or regulated materials. Such charges will be explained as part of the quotation or when the additional requirement arises.
11. Delays and Events Beyond Our Control
11.1 We will not be liable for any delay or failure to perform the Services where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, road closures, accidents, traffic congestion, strikes, civil disturbances, or acts of government.
11.2 If an event beyond our control occurs, we will inform you as soon as reasonably practicable and will take reasonable steps to minimise the effect of the delay. If substantial delay is likely, we may propose an alternative date or revised arrangements for the Services.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of the Services, you should notify us promptly so that we have an opportunity to investigate and, where appropriate, rectify the issue.
12.2 Complaints should be raised in writing wherever possible, providing details of the booking, the nature of the issue, and any supporting information such as photographs or inventories.
12.3 We will review your complaint and aim to respond within a reasonable timeframe. We may request further information as part of our investigation.
12.4 Both parties agree to act in good faith and to make reasonable efforts to resolve disputes amicably before considering legal proceedings.
13. Data Protection and Privacy
13.1 We will process personal information about you only for the purposes of providing and administering the Services, managing our relationship with you, and complying with legal obligations.
13.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary for the performance of the Services, where required by law, or where you have given your consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision will be deemed deleted but the remaining provisions will continue in full force and effect.
15.2 These Terms and Conditions, together with the quotation and any additional written agreements, constitute the entire agreement between you and us in relation to the Services and supersede all prior discussions, understandings, and agreements.
15.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Services, unless we agree otherwise in writing.
15.4 You may not transfer or assign your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially affect the nature or quality of the Services provided to you.
